Privacy Policy Page

Thank you for choosing Samaksouq as your trusted online Fish store in Saudi Arabia. We appreciate your support and are committed to providing you with the best possible shopping experience. To ensure transparency and clarity in our interactions with customers, we have established the following policy:

1. Quality Assurance:

 We take pride in offering high-quality fish and meat products. Each product in our collection undergoes thorough quality checks to ensure it meets our standards of craftsmanship and durability. In the unlikely event that you receive a defective or damaged item, please contact our customer support team immediately for assistance. We will work swiftly to resolve the issue and provide a suitable solution.

2. Returns and Exchanges:

  We understand that sometimes a product may not meet your expectations or fit perfectly into your space. If you wish to return or exchange an item, please review our return and exchange policy on our website for detailed instructions. Generally, we offer a flexible return period within a specified timeframe from the date of delivery. Please note that certain items, such as personalized or custom-made products, may be non-returnable or subject to specific conditions. Any return or exchange request will be subject to inspection and approval by our team.

3. Pricing and Payment:

   We strive to offer competitive prices for our furniture while maintaining high standards of quality. Our pricing is transparent, and all applicable taxes and fees are clearly displayed during the checkout process. We accept multiple payment methods, including major credit cards, debit cards, and online payment platforms, to ensure a convenient and secure transaction experience.

4. Delivery and Installation:

   We offer reliable and efficient delivery services to ensure your furniture reaches you in a timely manner. Our team will coordinate with you to schedule a delivery time that suits your convenience. Depending on the item and your location, we may provide free delivery or charge a nominal fee. For large or complex furniture pieces, we may also offer professional installation services to ensure proper setup and safety.

5. Privacy and Security:

   We prioritize the privacy and security of our customers' information. Any personal data collected during the shopping process is handled in accordance with applicable data protection laws. We use secure encryption technology to safeguard your payment details and ensure a safe online shopping experience. For more details, please refer to our privacy policy available on our website.

6. Customer Support:

   Our dedicated customer support team is available to assist you with any inquiries, concerns, or feedback. Whether you have questions about a product, need assistance with placing an order, or require after-sales support, we are here to help. You can reach us through phone, email, or our online chat service, and we will strive to provide prompt and helpful assistance.

We hope this policy provides you with a clear understanding of our commitment to your satisfaction and the standards we uphold at Samaksouq. Should you have any further questions or require additional information, please do not hesitate to contact us. We look forward to serving you and helping you create a beautiful and comfortable home.